Credits returned automatically
If the operator rejects a message when we submit it, the credits for that message are returned to your account at once. You can see every movement in your credit history. This needs no request from you.
Messages that were accepted
Once an operator has accepted a message, its credits are used. This is the case even if the phone is switched off, out of coverage or the number is not active, because the cost is charged to us when the message is accepted.
Refund of money
Credits are prepaid and do not expire, so purchases are final once the credits are added to your account, with these exceptions:
- Wrong or duplicate payment: if you paid twice or paid for credits that were not added, we will add the credits or return the money.
- Unused credits: if you ask in writing within 7 days of a purchase and none of the credits from that purchase have been used, we will refund that purchase.
- Our fault: if we cannot provide the Service you paid for, we will refund the credits we could not deliver.
What is deducted
Refunds go back to the account or method you paid from. We may deduct payment gateway charges that we cannot recover. GST is handled as the law requires, and a credit note is issued for any refunded invoice.
Not refunded
- Credits that have been used.
- Credits on an account that we closed for misuse of the Service.
- Messages that were not delivered because of the recipient’s phone, number or network.
How to ask
Write to support@jmspro.in with your account email, the invoice number and the reason, or message us on WhatsApp. We reply within 2 working days, and approved refunds are usually paid within 7 to 10 working days.